Quick Solutions

Block IP on Palo Alto Firewall
Login to PAN01 as Admin We sed IP 85.246.42.98 as an Example.   Objects >> Addresses >> Add >> Enter Name X-Portugal-MEO-BROADBAND (X-C...
Thu, 18 May, 2023 at 10:52 AM
Bridgeconnex - Extension Forwarding
Log in to https://bcnx.net Bottom Left Applications Waffle >> Account Manager Services >> Extensions>> Standard and searched for extens...
Tue, 11 May, 2021 at 5:17 PM
Bridgeconnex Phones Connectivity issues
After we have an ISP failover or an ISP upgrade of some sort, phones may loose connectivity. To fix this, we need to clear the zone_voip110 sessions from Pa...
Thu, 2 Jun, 2022 at 10:21 PM
Capital Call Notice Issue - Anti-Spoofing 550
Mary sent out a Capital Call Notice from DX and received several bounce backs with a 550 Anti-Spoofing  - Inbound not allowed notifications. She was able t...
Wed, 24 Apr, 2024 at 2:03 PM
Cellular User is Traveling Internationally and Unable to Access Data
If User is an AT&T user verify under Cellular settings that both the primary and “travel lines” have data roaming enabled. Seems as if the default setti...
Mon, 19 Aug, 2024 at 1:05 PM
Change MTU size on clients - VPN Global Protect Issues
Mary had an issue connecting VPN from Egypt. After reviewing with PA support, turns out we had to change the MTU size from 1500 to 1400. Used this to ge...
Wed, 19 Oct, 2022 at 11:33 AM
CISCO Access List Updates - ACL
More details here: https://www.dropbox.com/s/mrkfjeyeocnmkb3/List%20if%20platforms%20that%20are%20affected%20by%20ATT%20router%20IP%20address%20change.docx?...
Tue, 15 Aug, 2023 at 3:51 PM
CISCO Devices Configuration Backup
More details here: C:\Users\helpdesk.MAYFIELD\Dropbox (Mayfield)\IT shared documents\KB Documents\Cisco Switches\How to Backup Cisco Devices.docx Tanks,...
Tue, 15 Aug, 2023 at 3:49 PM
CISCO Upgrade Firmware on SG350X-48P VOIP Switches
Details here: https://www.dropbox.com/scl/fi/tf36730tnfv8v0ioxj3pq/Upgrade-Firmware-on-SG350X-48P-Switch.docx?rlkey=8kmvmbmyr0b7vc3hogdls8str&dl=0 ...
Tue, 15 Aug, 2023 at 3:48 PM
CISCO Useful Commands
Useful Cisco Commands To create a new user with admin access on a Cisco Switch: username {accountname} privilege 15 secret {Passwordhere} To view Mac ...
Tue, 15 Aug, 2023 at 3:51 PM