Quick Solutions

Abnormal Detection Enhancement - Missed Attacks
Submit an Abnormal Detection Enhancement after we checked Threat log and said email is not there and we know this is a:  missed attack, missed spam or a fal...
Mon, 19 Sep, 2022 at 2:31 PM
Abnormal Threat Log Check
In this example, securedirector.oi.usa@gmail.com send emails as Vaneeta. Abnormal caught it but not Mimecast. Blocked securedirector.oi.usa@gmail.com in...
Mon, 19 Sep, 2022 at 2:14 PM
Add Categories to Conference Room calendar
Opened Conference Rooms Calendar from Helpdesk Calendar Right Click on any event >> Categorize >> All Categories >> New >> Enter nam...
Wed, 24 Mar, 2021 at 2:06 PM
Add Folder or File to Exceptions list under Policy on SEP
Utilapp01 >> SEP >> Clients >> Finance Banking - Restrictive >> Exceptions >> ADD >> Windows Exceptions >> Folder...
Thu, 4 Jun, 2020 at 5:05 PM
Addigy - Check for Updates not Working
From: https://support.addigy.com/hc/en-us/articles/8348546682899-System-Update-s-Not-Working Running Updates on Macbooks will result with no updates availa...
Wed, 19 Apr, 2023 at 11:25 AM
Addigy Updates to Macbooks
Log in to Addigy console>> Policies >> Mayfield Macbook Policy >> Updates>> select the desired updates, in this case macOS Big Sur 1...
Fri, 10 Jun, 2022 at 1:32 PM
Adiggy Apple Certificate Renewal
Follow instructions here: C:\Users\helpdesk.MAYFIELD\Dropbox (Mayfield)\IT shared documents\Adiggy Or here: https://www.dropbox.com/s/wfmbcf1mkglk9r1/Ho...
Tue, 7 Jun, 2022 at 3:59 PM
Adobe Error 53 on Macbook
Tried this and worked fine as long as we don't run Adobe Updates, this fix should stay in place. Also, Gamiel confirmed how he Saved Files as PDF vs. us...
Tue, 1 Oct, 2024 at 5:16 PM
Allow Zoom Rooms to Process/Accept External Meetings
From PowerShell (I use mf-az-dc-02 and use shortcut in taskbar) Connect-ExchangeOnline -UserPrincipalName office365admin@mayfield.com Enter ...
Thu, 11 Jan, 2024 at 4:49 PM
Biometrics Finger Print Reset
Stop Service WbioSrvc (Windows Biometric Service) Delete all files under:C:\Windows\System32\WinBioDatabase\ Start Service WbioSrvc  Run Lenovo Vantage to...
Mon, 21 Aug, 2023 at 11:39 AM