For email support: CC Edwardo, helpdesk
IF URGENT, Please Add URGENT to the subject and CC Orbe, Cary Cary.Orbe@fisglobal.com
PrivateCapitalSuite.Distribution@fisclientservices.com – Security Matrix, Licenses, FTP, distributions, database template requests, SOC Report, Software, Installation Package, Knowledge Center
PrivateCapitalSuite.ASP@fisclientservices.com – All Investran Cloud, R&A, and DX SFTP related inquiries (update users, access to Cloud environments/dbs, UAT refresh requests, reset/unlock password, etc.)--- More IT related issues
PrivateCapitalSuite@fisclientservices.com – Support Team services related inquiries
DataExchange@fisclientservices.com - Investran DX related
One more note about opening support cases for Investran CRM Live. Also provide in the same email info below.
Server: PRDLIVESQL |
Database: MFLPRD |
The information on table below, has been replaced by the above names. Will keep information below just as a reference.
Server: INVSSQPR07\INVLSQLPR01 |
Database: MFLPRD |
