Investran CRM Live and DX Support
Updated Gen3 URL’s
SSO - https://investran-us-live.fisglobal.com/InvestranWebApplication-7.5.0/sites/mayfield
CRM - https://investran-us-live.fisglobal.com/InvestranWebApplication-7.5.0/sites/db2
Citrix -https://investran-us.fisglobal.com (used to download files or license information)
UAT: https://investran-uat-us.fisglobal.com
IDP site - https://login10.fisglobal.com/idp/InvestranUSPRD/
For email support: CC Edwardo, helpdesk
IF URGENT, Please Add URGENT to the subject and CC john.poulson@fisglobal.com
PrivateCapitalSuite.Distribution@fisclientservices.com – Security Matrix, Licenses, FTP, distributions, database template requests, SOC Report, Software, Installation Package, Knowledge Center
PrivateCapitalSuite.ASP@fisclientservices.com – All Investran Cloud, R&A, and DX SFTP related inquiries (update users, access to Cloud environments/dbs, UAT refresh requests, reset/unlock password, etc.)--- More IT related issues
PrivateCapitalSuite@fisclientservices.com – Support Team services related inquiries
DataExchange@fisclientservices.com - Investran DX related
One more note about opening support cases for Investran CRM Live. Also provide in the same email info below.
