Helpdesk Account Logs in to Word, Outlook, idaptive and Causing SSO issues with end users
Make sure you logout helpdesk from Mayfield.my.idaptive.app and office.com
Search for Managed Network Credentials
Remove anything Helpdesk related from here.
Search for Access work and school
Remove Helpdesk MDM
Re-install Office. (Make sure you login to Mayfield.my.idaptive.app as user for this install)
Launch Word and logged in as User
Launch Outlook and logged in as User
Close and Open Office Apps several times to confirm it keeps login in as user
Pin Word, Outlook, PowerPoint, Excel
Once all working as expected, add again to MDM using helpdesk
Test all Office apps and Outlook connectivity
Confirm Laptop/PC shows up in idaptive console.
Keywords: Helpdesk SSO, Outlook not connecting, idaptive login as helpdesk